Pawenu Shipping Information

Pawenu offers free shipping on all orders.

Order Processing

Please allow 1–3 business days for us to process and dispatch your order. During holidays and peak periods, processing may take up to 7 business days.

Your order is considered dispatched once it has been handed to the shipping carrier and is in transit.

Estimated Delivery Times

Delivery time starts after your order has been dispatched. It depends on your location and the carrier.

• United States : 4-7 Business Days

 

Carriers may experience delays during holidays, peak periods, severe weather, or transportation disruptions. International orders may also be delayed by customs. These delays can affect delivery estimates and tracking updates.

Order Changes and Shipping Details

Please check that your shipping address is complete and correct at checkout. Incomplete or incorrect details may delay processing or prevent delivery.

If our system flags an address issue, we’ll email you within 3 business days to confirm your details. Please reply promptly so we can continue processing your order. If we don’t hear back, we may cancel the order.

If you notice an error in your shipping details, email us at hello.pawenu@gmail.com within 24 hours of placing your order. We’ll do our best to make the change, but changes may not be possible once your order is being processed.

Delayed Orders

Sometimes an order may be delayed by the carrier, an address check, payment processing, or product availability. If we learn of an issue that may delay your order, we’ll contact you.

Delivery dates are estimates and may change because of events outside Pawenu’s control. If your tracking information hasn’t updated or your order appears delayed, email us at hello.pawenu@gmail.com and we’ll do our best to help.

Lost or Stolen Packages

If you believe your package is lost or stolen, email hello.pawenu@gmail.com. We’ll help you check the tracking details and follow up with the carrier when possible. You may also need to contact the carrier directly to start a claim.

If the carrier can’t locate your package, contact us so we can review the situation. Depending on the circumstances, Pawenu may offer a replacement. For a package marked as delivered but not received, check with household members, neighbors, and the carrier first.

Shipping Policy Updates

Pawenu may update this Shipping Information page from time to time. Please check this page for the latest details. If you have questions about shipping or your order, email us at hello.pawenu@gmail.com.